Comments & Complaints
We hope you will not have cause to complain, as we aim to provide a high quality service to all patients. If you are unhappy with any aspect of our service or your treatment, leaflets are available in reception detailing how you can raise your complaint and how it will be dealt with.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, LondonSW1P 4QP.